Angie's List Press Release

In June 2010, Angie’s List (angieslist.com) recognized Langenwalter as having the highest number of customer satisfaction reports among all of the consumer reports gathered.  Angie’s List operates nationwide and receives about 40,000 new reports each month from its more than 1 million members making it one of the nation’s premiere customer service companies.

While this is an exciting story in itself, the real news is how Mitch and Jennifer Mauck took their company from a home office start-up to a national leader in attracting and retaining customers through a high-performance service delivery approach.

The Mauck’s credit their tremendous success to several principals that seem to elude many business owners.  In an industry and business climate where most customers have resigned themselves to accepting poor workmanship and marginal attitudes, the Mauck’s KNOW the customer is always right and they excel at providing extraordinary customer service.

As Super Service Award Winners since 1998, Langenwalter’s competitive edge is found in their ability to consistently identify and answer customer needs. 

The Mauck’s have managed to hire, train, compensate and retain a highly professional staff.  Langenwalter employs 18 full-time employees who have served an average of 9.2 years with the company.  The company’s retention rate is 89%, a fact they credit to returning customers requesting senior staff members year after year.